Frequently Asked Questions

WHAT PAYMENT OPTION DO YOU ACCEPT?

We accept the following tenders: Visa, Mastercard, American Express, Discover, Diners Club, ELO, JCB, AfterPay, Venmo, Shop pay and PayPal.

HOW DO I TRACK MY ORDER?

You will receive a shipment confirmation with a tracking number(s) once your order has shipped. If you need assistance with your order, please be sure to provide the order number and email address to order in the Contact Us Form. We will be glad to assist you. Due to high volumes, the response times can be delayed.

HOW DO I GET ADVICE ON PRODUCTS TO BUY?

You get advice on products to buy by reaching out to us via our email address or phone number.

WHAT DO I DO WHEN AN ITEM IS SOLD OUT?

We know how it feels to fall in love with a piece to find out it’s sold out later! Don’t stress; we have you covered! Just contact us via our email or phone number and we will reach out to you.

WHAT IS YOUR REFUND POLICY?

Kindly check out our refund/exchange policy

RECEIVED A NOTIFICATION THAT MY PACKAGE WAS DELIVERED BUT I HAVEN'T RECEIVED IT

In the case of receiving a delivery notification, please contact the carrier immediately. By contacting the carrier immediately, the driver can be notified to assist with locating the package. Lauren’s Boutique only has access to information in the tracking system.